Support

Your company contact will receive prompt and attentive personal customer service on your account from our management and/or an assigned account representative. All customer service contact information is detailed on your company's contract with us.

*** Before contacting Tech Support:  Always make sure you or your company's administrators have set your computer(s) up following the QPAweb system requirements.  Certain free software add-ons and simple software adjustments must be made to your system(s) for QPAweb to function properly. ***

Support included in set-up fee: Included in the set-up fee are QPAweb’s online Help, Essentials page and Tutorials. These areas will answer Frequently Asked Questions (FAQ), as well as show how to use all aspects of QPAweb.  There are online manuals that describe how to perform the tests.  For the first 30 days installation support is available by contacting us at info@qpaweb.com.

Incident support:Your company's administrators or technicians are responsible for complying with system requirements and with maintaining uncompromised workstations with clear access to the internet. Our software has built-in error trapping and all errors for which our servers are responsible are immediately and automatically brought to our technician's attention. If a user or administrator at your organization experiences a problem that is determined to be a fault of the program rather than a user, workstation, or internet-connectivity error, and if no alert is given that our error-trapping has already signalled us, the administrator should contact us at 800-577-0911 or at help@qpaweb.com.

Additional online or telephone tech support: If your company chooses, an online or telephone tech support account may be added to your contract. If a tech support account is not established during the initial licensing process, one may be intiated at any time. Please contact your account rep or send an email to info@qpaweb.com.